Analysis of Data Needs Survey for BPS-Statistics of Surakarta Municipality 2023

Republic of Indonesia Law Number 25 of 2009 concerning Public Services regulates that every public service provider is obliged to carry out an evaluation of the performance of public service implementers. One form of this evaluation is realized through the implementation of Community Satisfaction Surveys (SKM) as regulated in the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys for Public Service Providing Units.

The Central Statistics Agency (BPS), as one of the public service providers that provides statistical data and information, always strives to provide excellent service to consumers. BPS has held SKM regularly every year which is integrated into the Data Requirements Survey (SKD). This survey not only aims to obtain the level of consumer satisfaction with BPS data services, but also aims to identify data needs and the level of consumer satisfaction with the quality of data produced by BPS.

The report on the results of the 2023 SKD implementation is presented in the form of a publication entitled "Analysis of the Results of the 2023 BPS Surakarta City Data Needs Survey". This publication contains an overview of consumer data needs and consumer perceptions of the performance of BPS PST services as well as consumer perceptions of the quality of BPS data. The main indicators presented in this publication include the Consumer Satisfaction Index (IKK) and the Anti-Corruption Perception Index (IPAK).

This publication was made possible thanks to good cooperation between related work units. We hope that this publication will be useful for improving data quality and BPS service performance. We really hope for constructive suggestions and input for future improvements.

Thank you and happy reading.