Analysis of Data Needs Survey for BPS-Statistics of Surakarta Municipality 2021

RI Law Number 25 of 2009 concerning Public Services stipulates that every public service provider is obliged to carry out an evaluation of the performance of public service implementers. One form of this evaluation is realized through the implementation of the Community Satisfaction Survey (SKM) as regulated in PermenpanRB Number 14 of 2017. The Central Statistics Agency (BPS), as one of the public service providers that provides statistical data and information, always strives to provide excellent service. to consumers. BPS has held SKM regularly every year which is integrated into the Data Needs Survey (SKD). This survey is not only aimed at obtaining perceptions of consumer satisfaction with BPS data services, it also aims to identify data needs and perceptions of consumer satisfaction with the quality of the data produced by BPS.
In 2021, SKD will be implemented in 515 BPS work units consisting of Central BPS, 34 Provincial BPS, and 480 Regency/City BPS throughout Indonesia. One of the results of the 2021 SKD implementation is presented in a publication with the title "Analysis of the 2021 BPS Data Needs Survey Results" as a form of report on the implementation of the SKD. This publication provides a descriptive explanation of the performance of service units, anti-corruption behavior, data needs, and consumer satisfaction with BPS data quality. Presentation of data is displayed in the form of tables, graphs, and infographics. The Consumer Satisfaction Index (IKK) and the Anti-Corruption Perception Index (IPAK) are the main indicators presented in this publication.
This publication was made possible thanks to good cooperation between related work units. We hope that this publication will be useful for improving the quality of data and service performance of BPS. We really hope for constructive suggestions and input for future improvements. Thanks and happy reading.